Contact Center as a Service (CCaaS)
CCaaS offers a subscription-based model to contact center solutions on the cloud, giving companies the benefits of outsourced customer support with added flexibility and cost-efficiency — no internal infrastructure required.
What is Contact Center as a Service?
CCaaS is a type of contact center outsourcing that offers a subscription-based model to contact center solutions on the cloud. This gives companies the benefits of outsourced customer support but with added flexibility and cost-efficiency, plus easier integration with state-of-the-art tools and omnichannel customer communication — all without needing to invest in any internal infrastructure.
- Subscription-based, cloud-hosted contact center
- No internal infrastructure investment required
- Omnichannel integration across phone, chat, email and social
- Built-in workforce management and reporting
What's Included
24/7 omnichannel customer support
Ensure customers receive round-the-clock service from multilingual agents around the world, with smooth transitions across phone, chat, email, and social media.
AI-powered automation
Provide faster resolutions with smart automation — automated chatbots or virtual agents handle initial questions, then intelligent call-routing gets customers to the right human.
Workforce optimization
Get built-in accountability and workforce insights — track agent performance and compliance while planning ahead for future customer demand.
Seamless CRM integration
MetaCorp Solutions makes cloud-based CCaaS a smoother experience, providing seamless integration with your CRM of choice, including Salesforce, HubSpot, Zendesk, and more.
Key Benefits
Lower infrastructure costs
Faster deployment
Built-in workforce accountability and insights
Seamless CRM integration
Ready to Get Started?
Let's discuss how we can help transform your business operations.