Our Solutions
Empowering businesses worldwide with innovative BPO solutions — we're not just a service provider, we're your strategic partner in growth.
Customer Support Excellence
Deliver exceptional customer experiences with our round-the-clock, multi-channel support services powered by AI and trained professionals.
Technical Support
Keep your operations running smoothly with our expert technical support team providing comprehensive IT assistance and troubleshooting.
Back Office Operations
Optimize your business operations with our comprehensive back-office services, handling data, documents and compliance with audit-ready accuracy.
Sales & Lead Generation
Grow your pipeline with dedicated SDR pods that qualify, nurture and book meetings into your CRM — trained on your ICP and measured on outcomes.
Finance & Accounting
Hand off bookkeeping, payables, receivables and reporting to specialists, with controls and reconciliations that survive audit.
HR & Recruitment
Scale your team with end-to-end recruitment and HR support — sourcing, screening, onboarding and ongoing people operations.
Virtual Call Center Solutions
Revolutionize your customer care by outsourcing a virtual contact center with MetaCorp Solutions. We provide dedicated support targeted to your customer needs and business goals, leveraging industry-leading tools to enhance customer satisfaction.
Customer Experience Management
Outsourcing your customer experience management solutions utilizes the skills and resources of professionals around the globe to reduce costs and improve customer engagement.
Contact Center as a Service (CCaaS)
Contact Center as a Service (CCaaS) is a type of contact center outsourcing that offers a subscription-based model to contact center solutions on the cloud — giving companies the benefits of outsourced customer support but with added flexibility and cost-efficiency, and easier integration with state-of-the-art tools and omnichannel communication, all without investing in internal infrastructure.
Contact Center Workforce Optimization
Contact center workforce optimization (WFO) is a process that seeks to bring a contact center's workforce to peak performance through proper recruitment and onboarding, followed by the best training, support, and motivation.
Onshore Call Center Services
Onshore call center services are a model of outsourced call centers where customer support operations are conducted in the same country as the organization that hired them — offering cultural alignment, ease of communication, and smoother collaboration.
Nearshore Call Center Services
Nearshore call center services are a model of call center outsourcing similar to offshoring, but where the call center teams are located in a nearby country with a similar time zone — leveraging some of the affordability of offshoring with the cultural similarity and ease of collaboration of onshore outsourcing.
Smartshore Call Center Services
Smartshore call center services are a customer support strategy that uses a mix of onshore, nearshore, and offshore teams to handle different types of work — so you don't have to rely on a single location.
Offshore Call Center Services
Offshore outsourcing is a business relationship where an organization contracts a business in another country to carry out an essential function of their operations, such as customer service.
Back Office Support Services
Back office support services are the essential administrative functions that take place behind the scenes, outside of direct customer-facing roles — from data entry and document management to HR, payroll, and beyond.
Revenue Cycle Management Outsourcing
Healthcare providers can vastly simplify their whole financial process through revenue cycle management (RCM) outsourcing — from managing new patient information to submitting claims and collecting payment.
Workforce Management Solutions
Workforce management is the set of processes businesses use to allocate resources, forecast workloads, and maximize the productivity of employees and business operations, using historical and live data to accommodate peak seasons or business goals.
Management & Business Support Services
Flexible and comprehensive management and business support services give your team the advantage of staying focused on their core duties — process automation, customer communications, and everything in between.
Enterprise Contact Center Solutions
Our enterprise call center solutions support high-volume operations, providing secure integrations, a scalable cloud infrastructure, and enterprise-grade automation that streamlines every customer interaction.
Call Center Services for Small Businesses
Fully operating a contact center is as accessible to small businesses as it is to enterprises. Outsourcing your customer care ensures excellent results and attentive 24/7 support that adapts to your needs and powers business growth.
SMS Text Messaging Services
SMS text messaging services are an excellent way to enhance your customer communications, boosting engagement and increasing response rates — whether used for customer support or time-sensitive updates.
Outsourced Email Support Services
Outsourced email support allows a business to seamlessly scale operations, answering all requests and improving customer satisfaction and engagement — including inquiry handling, complaint management, and request support.
Instant Support with 24/7 Live Chat Services
Capture more customer inquiries than ever before with live chat support. Regardless of your staffing levels, these tools answer simple queries and offer responsive care amid call overload and outside of business hours.
Reliable 24/7 Order Taking Services
Round-the-clock order-taking services allow your business to capture every possible opportunity, even when opportunity strikes after standard business hours — with a dedicated team ready to close sales.
Comprehensive Billing & Payment Support Services
Custom billing and payment solutions using cutting-edge software to skillfully reduce errors and resolve issues with payment processing, invoices, disputes, and patient accounts — always following applicable laws and regulations.
Continuity Subscription Services
Subscriptions are a vital source of ongoing revenue for many businesses. We're an expert partner experienced in navigating the issues of Continuity Subscription Merchant Accounts for optimal business and customer success.
Inbound Contact Center Outsourcing
An outsourced inbound call center focuses on answering customers' incoming calls, with agents offering support for various questions or complaints regarding a company's core product or service offerings.
Omnichannel Customer Support Outsourcing Services
Outsourced omnichannel support entails delegating customer support across voice, chat, email, social media, and more, in a way that allows a seamless and unified customer experience with a fully integrated CRM.
Expert Lead Qualification Services
Lead generation is the process of identifying your target market and actively attracting the right customers, while qualification helps teams determine which leads are the most likely to convert.
Cross-Selling & Upselling Services
Tap into new revenue streams and improve customer satisfaction in every interaction with cross-selling and upselling services, using technology and data-driven insights with ethical methods that prioritize customer needs.
Appointment Setting Services
End-to-end appointment setting and reservation services fully customized to your company's precise needs — whether booking consultations, service calls, or reservations, every interaction is smooth, accurate, and customer-friendly.
Call Answering & Virtual Reception Services
Call answering services make certain that each call reaching your business is quickly answered by a real person, no matter the time of day — taking down messages, answering basic inquiries, and routing calls appropriately.
Outsourced Help Desk Services
Help desk support answers questions about products and services and provides solutions to technical issues customers and employees face — diagnosing problems and providing relevant solutions to fix them.
Outsourced Content Moderation
Content moderation is how organizations monitor and review user-generated content on their platforms to keep communication safe, civil, and compliant — combining advanced AI tools with the tact and skill of human moderators.
AI Data Annotation Outsourcing
Data annotation is the human work done behind the scenes to train specific AI or machine learning applications, most often grading AI outputs on how closely they match the desired result.
AI as a Service
AI as a Service (AIaaS) in BPO refers to cloud-based AI solutions that help businesses enhance customer support, automate processes, and improve decision-making without requiring in-house AI development.
AI Implementation for BPO & Call Centers
AI implementation in BPO enables companies to integrate AI-driven automation, predictive analytics, and customer support tools without requiring in-house AI expertise.
Human in the Loop
Human in the Loop (HITL) is a service model where automation works in tandem with highly-trained human agents — automated systems handle repetitive tasks while human agents provide review, quality assurance, and expertise.
Ready to Transform Your Business?
Let's discuss how our solutions can help you achieve your goals.